Membership
Densy is paid for in one of two ways, and both give you exactly the same access.
| Subscription | Recurring, and starts with a free trial |
| Lifetime | Paid once, never renews, and limited in number |
Lifetime memberships are limited in number, for the offer matched to your intake answers. The membership screen does not show how many are left.
Using a discount code
If you have a code from Densy, or from one of our posts, enter it on the membership screen in the Discount code box under the plans, and tap Apply. The screen tells you straight away whether it works:
| What it says | What it means |
|---|---|
| Code applied | The discount is on. Where it lowers what you pay today, the price shown already includes it |
| Code applied. The discount shows at checkout | The code discounts your subscription rather than today’s activation fee |
| This code is for the Pioneer plan, or for the monthly plan | Choose that plan and the code applies |
| This code is no longer valid | It has expired, been used up, or was mistyped |
A link can carry the code for you. If you followed a link with a code in it, the box is already filled when you reach the membership screen.
Or enter it on the home page. Under each plan on the home page there is a link to enter a code. The code is kept and applied on the membership screen when you pay.
Some codes are for a first purchase only. If you have paid before, checkout opens without that discount and shows its own field, where you can try another code.
The states you will see
Your plan appears on your profile and on the Billing tab:
| What it says | What it means |
|---|---|
| Membership renews date | An active subscription. Nothing to do |
| Free trial, until date | Your trial is running. Payment has not been taken yet |
| Lifetime member | Paid once. There is no renewal date because there is no renewal |
| Guest of Densy | Complimentary access, arranged by the Densy team |
| No membership right now | Nothing active - see below |
Managing or cancelling
Manage billing opens the payment provider’s own secure portal, where you change your card, update your details, or cancel. Densy never sees or stores your card details, which is why this is not a Densy screen.
Cancelling stops future payments. It does not delete your account, your scans or your history - and it does not take effect retroactively, so you keep access for what you have already paid for.
When a membership lapses
A membership stops being active for one of three reasons: a trial ended without a payment succeeding, a payment failed, or you cancelled and the paid period ran out.
What happens then is worth knowing in advance, because it surprises people:
You will not be able to reach the Billing tab. Densy sends you to the membership screen instead - the same one you saw when you joined. Restarting from there is how you come back, not from Settings.
Nothing is deleted while you are away. Your scans, your history and your record of sessions are all still there when a membership becomes active again.
If you are sent to the membership screen unexpectedly
Two different things send you there, and on screen they are identical:
- Your membership genuinely is not active - one of the three reasons above.
- We could not read your account just then. The app is deliberately cautious here: if that check fails for any reason, it sends you to the membership screen rather than assuming you are entitled to be inside. A connection dropping at the wrong moment is enough to do it.
So reload once before concluding anything. A read that failed will usually succeed the second time and put you straight back where you were. If it keeps happening, then it is the membership after all, and the reasons above apply.
Being sent to the questionnaire instead is a different thing entirely. It means one of your intake answers is missing, not that anything is wrong with your membership. The Lab needs all of them before it can show you a stage, so it asks for the ones it does not have and then lets you through.
Common questions
I paid but it still says pending. Confirmation comes from the payment provider rather than from your browser, so it can arrive a moment after you land back. Reload. If it persists, contact support with your order number - the payment and your account are linked on our side even when the page is behind.
My trial ended and I lost access. That is expected if no payment succeeded. Adding a working payment method restores it.
Can I buy a lifetime membership later? While any remain, yes. They are limited in number and are not restocked.
Can I switch from a subscription to lifetime? There is no in-app upgrade path. Contact support rather than cancelling first - cancelling on its own does not reserve you anything.
Does buying something in the store affect my membership? No. The store and your membership are separate. Nothing in the store is required, and buying nothing does not limit your access.