Help

Guides for Densy Club members. If you are new, start with Getting started. If you are looking at a screen and want to know what it is for, start with Finding your way around.

The short version

Scan once a week, in the same conditions each time. Read the result as a direction over a month rather than a score for the week. Do today’s routine, and do not try to catch up on the days you missed - there is nothing to catch up to.

What changed recently

What’s new is the running record of changes to Densy - how scans are measured, what your results show, and what moved in the app.

Getting in touch

Some things cannot be fixed from inside the app - a billing question, an intake answer you need changed, a session that did not record, or a request about your data. For those, email support@densy.club.

Including these saves a round trip:

• The email address on your account, if you are writing from a different one
• The order number, if it is about something you bought
• Roughly when it happened - the day is usually enough
• What you saw, in your own words. A screenshot helps and is never required

You do not need to describe the problem in Densy’s terms. “My scan from Tuesday shows nothing for the crown” is more useful than a guess at what went wrong.