What’s new

The newest changes are at the top. Each heading is a version of Densy, and everything under it arrived together.

Looking for how something works rather than what changed about it? That is Help.

Version 2.7.1

• A tidier store. The store now shows the three products Densy makes, each with one clear picture, and no empty filter row above them.

Version 2.7

Your scan is quicker to start and quicker to finish.

• Scan right after you join. After paying you go straight to your first scan. If we need to know whether to read your hair on the male or the female scale, that is the only question first.
• Two photos to your first result. Your first scan asks for the front and the top. You can add your sides and back from your result until your next scan, or skip them.
• Shorter weekly scans. Each week asks for the front and the top; the sides and back are optional. Once a month we ask for all five, and you can still skip them that month. See taking your weekly scan.
• The other questions come later. After your result, a short Tune your routine card asks the rest, three steps at a time, whenever suits you.

Version 2.6.1

• Notify me works. Tapping Notify me on a coming-soon product showed an error and did not save. It saves now, and you hear from us when you can order the product.

Version 2.6

Your first scan gets its own report, and the store shows what is coming.

• Your Point Zero report. Your first scan now comes with a personal report in your language: what we see, your target, how your hair cycle works, and what months 1, 3 and 6 usually bring. It is in your first-scan email and on the scan’s page.
• Coming soon in the store. Some products are listed before they can be ordered, with the price we expect. Tap Notify me and we tell you, by email and in the app, when you can order it. See Store.
• Where to buy it now. A product’s page lists shops that sell it today, your country first.
• Used in your routine. A product’s page shows the techniques in your routine that use it.

Version 2.5

Your scan reports speak more warmly, and your first scan has a name: Point Zero.

• Your first scan is your Point Zero. You get a message saying so, and every scan after it is measured against it. The app now says Point Zero where it said baseline.
• Later scans tell you how it went. The email, the notification and the scan page start with the outcome, compare the scan with your last one and with Point Zero zone by zone, and end on one encouraging line. The numbers are never changed: a dip is still shown as a dip. See tracking change over time.
• A warmer coach. Scan notes and the Hair Coach now talk like a supportive coach.
• Buy straight from the prices. Each plan on the home page has a Start regrowing button and a link to enter a discount code, which is applied when you pay. See membership.
• The free stage check. The photo consent box says plainly what is kept, the report popup is reworded, and the emailed report is a personal Point Zero report written from your two photos. See your photos and your result.
• Taller pictures in How it works on the home page, and bigger on phones.
• Turkish is no longer offered for now. If you used Densy in Turkish, it shows in English.

Version 2.4

You choose whether your scans help test Densy’s AI.

• A Privacy tab in Settings. It has one switch, Help test Densy’s AI, which is off until you turn it on. When it is on and our team corrects the AI’s reading of one of your scans, that scan helps check every change to the AI before it reaches members. Turn it off at any time and your scans leave these tests straight away. See settings.

Version 2.3

Your scans are steadier and easier to get right, and the free Norwood check and the website say more about what you get.

Your scans

• Your scan shows five states, by their own names. Bunker, Purge, Ostium, Vellus and Terminal replace “Smooth skin, Waking up, Fine hair, Full hair”, and Purge and Ostium no longer share one bar. Each name has a short plain line beside it, and your scan notes and the coach use the same names. See understanding your results.
• Retake one unclear zone. If one area of your newest scan could not be read, you can photograph just that area again, and the clearer photo counts. See taking a scan.
• Your last photo guides the next one. The camera shows each zone’s last photo faintly, so this week’s photo lines up with it. A retake shows the last accepted one.
• You can take two photos of a zone. Both are read together as one reading.
• The scan asks about a haircut. Tell it when you last had a cut or a shave, and your progress starts counting again from that day. A first scan is not asked.
• Extra scans. Points rewards, or the Densy team, can give you an extra scan to use before your weekly scan is due. Your weekly scan keeps its day, and an extra scan earns no points. See taking a scan.
• Steadier readings. Your stage now moves only when the photos clearly show it, and the stage line says whether it was kept or moved, and why. Zones are compared only when their photos match, and colour is balanced the same way each week. See tracking change over time.
• Kinder, plainer comments. The notes on your scan are kind and plain, follow your own journey, and never hide a fall.
• Your scan report by email. It arrives as soon as your reading is finished. See notifications.
• Photos come out the right way round. Your left stays your left on both cameras, and a photo of a face is refused. On a phone the scan sheet fills the screen.
• A safety line before buying and under every scan, and the coach knows the same safety rules.

Home and Twins

• Home leads with your density. It counts from your last haircut, and the scalp map marks each zone’s change since your first scan with — / - / = / + / ++. An unclear zone says so on both cards. See understanding your results.
• Before your first scan, Home tells you how to start and has a Start first scan button.
• Twins shows every member with a picture and a flag. Your Google photo is used first. You also see your points, your badges and the emoticons you were sent, and you hear about a new follower, an emoticon or a comment. See Twins.
• Your protocol week counts from your first scan, each film shows its cover before it plays, and session music now starts on iPhone. See your protocol.

The free Norwood check

• Your report by email. After your result, you can have the report sent to you, and go on to sign up with that address. See your Norwood stage.
• A shaved head is read properly. A bare scalp gets your check back, once a day, and long hair over a thin top is no longer sent to a doctor.
• A gentler reading. When unsure, the check reads the lower stage, and stage VII gets the same result card as every other stage.
• Your two photos are kept with your country, until the Densy team deletes them. See your photos and your result.
• A phone can pick the camera or the library, and a computer lists iPhone photos.

Membership

• Pioneer is guaranteed for three years. Lifetime means the length of your treatment, with at least three years guaranteed from your purchase date. It is not refundable, and you can pass it on to someone else once, by writing to us. Your scans and photos stay with you. If you bought Pioneer earlier, your terms stay as they were. See membership.
• Pioneer comes first for new features, and you can suggest them.
• Pioneer can be bought before you answer every question. It is no longer shown as sold out when your profile is not finished.

The website and languages

• Turkish is the sixth language. See your settings.
• Your first visit opens in your own language, from where you are, then your browser, then English. Changing the language saves it for your account.
• The home page shows the app. How it works has pictures of the app in your language, the price cards list what membership includes, and a new part shows the app’s features.
• Welcome emails from Benjamin. Five short emails, one a day after you sign up, in your language. Each has an unsubscribe link.
• Instagram and TikTok links in the footer, for your language.
• A cookie sheet asks before analytics runs, closes once you answer, and Cookie settings in the footer opens it again. See privacy.
• A discount code that is waiting for you is shown on the public pages.

Version 2.2

Your protocol is now a week that follows the calendar, and you decide what goes in it beyond the essentials.

What changed on your screen

• Your week reads Monday to Sunday. Everyone on your program trains on the same weekdays, and rest days are part of the week. The strip at the top shows which days you have done, and the days before you joined are never counted as missed. See your protocol.
• Add what you use, take it out when you like. Recommended steps, like the oil, and optional ones, like Minoxidil, wait at the bottom of your routine until you say yes. Then they move up as yours, and Remove from my routine sends them back. See adding to your routine.
• Minoxidil waits after the dermaroller. It is never done within 12 to 24 hours of your own dermaroller session, and the page says so on the day.
• Safety notes, a tap away. Every session day carries a line about an irritated scalp, sores or a scalp condition, with the full notes behind it.
• Your daily reminder can be set. The protocol page asks when to remind you, once. Before this there was no way to choose a time, so the reminder never came.
• Each step plays its own film, in your language when there is one, and says which language when there is not. See guided sessions.
• Protocol is second in the menu, right after Home.

Version 2.1

Your protocol is now a written week rather than one day repeated.

Before this, every day of your routine was worked out the same way, so nothing in the app knew what tomorrow held or when a week ended. Now each Norwood stage has a week written for it, day by day, and your protocol page can tell you where you are in it.

What changed on your screen

• Your routine knows what day it is. The panel says “Day 4 of 7”, and the strip above it shows the whole week with the days you have finished marked.
• Finishing names what is next. Instead of a card that only confirms, the end of a session tells you what tomorrow’s routine is. It also no longer closes itself after three seconds.
• A rest day is a real day. If your week has a day off in it, the app says so. It used to look identical to something having gone wrong.
• You can say whether you have what a step needs. Some steps use an oil or a tool. Tap Have it? on the step and answer either way - it changes nothing about today’s routine, and saying “not yet” is a proper answer rather than a way of dismissing the question. If you buy it later, the question is still there to change your answer.
• Steps link to what they use. Open a step and, where it needs a product, there is a link straight to it in the store.
• Steps with no video still tell you what to do. Filming is not finished. Where there is no guide yet, the space it would take now carries the day’s written instructions instead of sitting empty.
• You are told when a scan has finished. Analysis takes a few minutes and nothing used to announce it, so the only way to know was to keep checking.

Version 2

A rebuild of how Densy measures your hair, and of nearly every screen that shows the result.

What this means for you

Five things worth knowing before you look around. Each links to the page that explains it properly.

• Your scan takes one photo at a time now, and tells you how to hold the camera as you go - taking a scan.
• Your home page opens with your own photographs, not a diagram, and gives each area its own reading - understanding your results.
• A blank number is deliberate. It means that week’s photos could not be read confidently, and Densy would rather say nothing than guess - tracking change over time.
• You can read your scan notes in your own language. There is a translate button beside them - your settings.
• There is a store, and the products in it are the ones your routine actually refers to - the store.

Your scan notes can now be translated

The written notes on a scan - the sentence for each area, and the one about your whole scalp - are produced in English. If you read Densy in another language, there is now a small translate button beside them. Press it once and that scan’s notes appear in your language and stay that way, on every device, with the original English one press away.

We also changed how those notes are written. Some older readings used clinical words like vellus and perimeter, which nobody should have to look up to understand their own scalp. New scans say “fine hairs” and “around the sides and back” instead, using the same words as the rest of the app.

Your home page starts with your scalp

The scalp map is now the first thing on your home page, and it opens by telling you how each treated area is doing - one line per area, in your own areas’ names: “Front is gaining ground”, “Top is holding steady”.

Your scan photographs used to sit below two other cards. They are now about a screen from the top.

Each area says what it did

Every area carries a small line inside it showing which way it has gone across your scans. A line that climbs is an area converting follicles into visible hair; a flat line is an area holding.

The shade of each area is how much of it is hair you can already see, so a darker area has more. Under the map, five buttons let you switch between areas and give that figure as a percentage - the same measure the bars under your photographs use. Tapping the map still works; the buttons are simply easier to hit on a phone.

Why the sides and back are measured too

Front and Top are where your protocol works, and where progress is tracked. Left, Right and Back are measured for a different reason: pattern hair loss tends to leave them alone, so they should look much the same from one scan to the next. That makes them a check on the scan itself - if they held steady, the reading on your treated areas can be trusted. If they moved, it usually means the photographs differed rather than your hair.

A line under the map says which is which, so nothing has to be guessed from a colour.

An area we could not read shows no figures

There are two levels of “not clear”. If a photo was poor but readable, you still get that area’s figures, held near your last clear reading, with a hollow mark saying so. If it could not be read at all, the area shows your photograph and nothing else - no percentage, no bars, no band.

That difference matters: a low number is a result, and no reading is the absence of one. Showing the second as the first would tell you something about your hair that nobody actually knows.

One comparison instead of three

The card that showed two dotted scalp diagrams has gone. It compared the same two scans your photographs already compare, using dots instead of your own pictures - so your home page was answering the same question three times in three different ways.

Nothing was lost with it: what each area’s hair did in words, the guide to the four follicle stages, and the link through to every scan you have taken all moved onto the scalp map.

Taking a scan

Capture asks for one area at a time and moves on as soon as a photo is accepted, instead of showing five slots at once - which was never a comfortable thing to work through while holding a phone above your head. It now tells you how to hold the camera as you go, and describes what the automatic check can and cannot tell you rather than implying it has judged your hair.

The processing screen used to show a checklist ticking itself off on a timer, marking steps done that nothing had actually reported. It now shows one honest indicator and one sentence.

And you can leave. Submitting a scan used to mean holding the app open for the best part of a minute, and losing the lot if your connection dropped or you switched away. The scan now carries on without you - close the app, come back, and you land on the one that is still running rather than starting again.

Two things that could go wrong no longer do. Retaking a photo on a slow connection could end up keeping whichever upload finished last, so a photo you had already replaced could win. And if the list of your scans failed to load, it said you had never scanned - years of history, gone for a moment. It now tells you the list failed to load.

Your results

Readings are described in plain language, and comparison photos are framed the same way each time. That framing had never worked, so the page whose whole purpose is putting two photographs of one area side by side was showing one close crop and one wall.

You can now compare against your previous scan as well as your first one, and where an unusable photo was skipped the caption says “last clear photo” rather than calling a stand-in your previous scan.

Follicles per square centimetre has been removed. It was shown next to a “healthy range”, which implied a precision that a phone photograph cannot support. The band that figure already produced is what you see instead.

Members like you

Rebuilt around match bands rather than a score. The old display treated the match value as a percentage, which it never was - 50 did not mean “half in common”. You now see which band someone falls in, a way through to your closest match, and grouped rows rather than a scatter of anonymous identifiers.

Your scan history is also filtered before it is cut to twenty rows, so filtering no longer searches only the first page of it.

The store

The catalogue now shows the products your own add-ons need, prices appear in the currency you are actually charged in, and an item that is running low says so. Before, everyone saw the euro amount with a euro symbol - the right symbol and the wrong number for anyone outside the eurozone.

Three screens used to report emptiness when they had really failed: an empty shop, an empty cart, and no orders. Each now tells you it failed to load, which is a different thing from having nothing in it.

A “30-day returns” badge has been removed from product pages. It was not true - the Terms say payments are non-refundable except where the law requires, and no returns policy existed. It sat in a row beside three accurate badges, which is what made it believable.

Order status is now shown in your language, and the orders table fits on a phone without the total sliding off the side.

Settings

The language list now offers only what Densy actually speaks - English, Français, Deutsch, Español and Italiano - each named in its own language, so it is findable by someone who cannot yet read the page they are standing on. Bangla was on that list and could never be chosen: picking it set your preference and left the whole interface in English. It is gone until it is genuinely supported.

Your language now applies to your email and notifications as well, not only to the app. Before, choosing French changed the pages you were looking at and left every reminder we sent you in whatever language you first signed up in - which is not what the setting said it did.

On the notifications page, the column headings stay put as you scroll. That page is eleven rows tall with three unlabelled switches on each, so anyone who scrolled to “Order delivered” was choosing between three identical toggles from memory.

Your timezone row says “detected automatically” instead of a bare · AUTO.

Around the app

New navigation, top bar and account menu - the navigation is grouped, the top bar runs the full width, and your account sits behind your avatar. Pages now open immediately rather than waiting, and moving between them is a gentle cross-fade rather than a slide.

Pages scroll properly again, and the decorative grid behind them is gone. Light mode no longer draws the sidebar and page chrome with the dark theme’s colours. On a large screen the content uses the full width instead of a narrow column.

The notification badge works again - it had been reading zero on every page load.

Your protocol no longer says “Day 17 of 84”. There is no 84-day course, so that number had nothing behind it, and anyone past day 84 was reading a day number larger than its own total.

Your language now reaches the parts of the interface that come from a component library - dates, tables and dialogs - instead of a French page with an English calendar.

Messages and confirmations use Densy’s own colours rather than a default blue, and screen readers announce them properly: confirmations politely, failures firmly. A failure no longer erases itself on a timer while you are still reading it.

The signed-out showcase was rebuilt on real figures. Its numbers were invented, and one was wrong by a factor of about fifty.

Two limits worth knowing

• Density figures are not comparable between members. The scale is consistent within your own history. It is not anchored to an outside measurement, so comparing your number with someone else’s does not mean anything.
• Your hair-loss stage is not carried forward. A week whose photos do not support a stage records none rather than repeating last week’s.
• Your earlier figures can change slightly when a new scan lands. Each scan tells us a little more about how to read the ones before it, so the numbers on your past scans are refined rather than fixed. Your chart is meant to get more accurate over time, not to stay exactly as you first saw it. The written notes on a past scan do not change.