Your monthly allowance
The Hair Coach is included with your membership, with an allowance that resets at the start of each calendar month.
Most months you will never see it. Nothing about the allowance appears in the coach until you have used about three quarters of it - then a meter shows up, with the date it resets beside it. That is deliberate: a number counting down would change how you ask questions, and asking freely is the point. If you have not seen a meter, you have plenty left.
It is not a fixed number of questions
This is the part worth understanding, because the meter will otherwise look wrong when it does appear.
The allowance is measured by how much the coach reads and writes, not by how many times you press send. A short factual question with a short answer barely moves it. A long question that makes the coach read your whole scan history and reply at length moves it a lot.
So two members who each asked twenty questions can be in completely different places on the meter, and neither is a mistake.
Practically: asking more, shorter, more specific questions gets you further than asking a few sprawling ones. That is also how you get better answers, so the incentive points the same way as the advice.
What each outcome costs
| Outcome | Counts against your allowance? |
|---|---|
| A complete answer | Yes |
| The answer is unfinished - the connection dropped part-way | Usually nothing, and never more than was actually produced |
| Not sent - the coach could not be reached | No. Nothing is taken |
| Outside what Coach can answer - the question was one the coach does not cover | The reply is short, so very little |
An interrupted answer is cheap, and often free. An answer is charged in whole steps, so a reply that drops before its first step finishes - which is what happens in most interruptions - costs nothing at all. A longer answer that had already looked something up may have charged for that part. Either way you are never charged for words you did not get, so asking again is the right move.
Asking the coach to look at a photograph
When you ask about something visible and the coach looks at the actual capture for that zone, that costs noticeably more than a text answer - an image is a lot for it to read.
It is worth it when you genuinely want the photograph described. It is not worth it as a way of asking “how am I doing”, which your readings already answer.
When it runs out
The coach stops answering until the reset date, and the thread says so. Nothing else about Densy is affected - scans, your routine, your history and the store all carry on as normal.
The check happens before an answer starts, not during it, so you will not be cut off mid-sentence. What you will see is a question that does not get taken up at all, with the meter explaining why.
Common questions
Can I buy more? No. The allowance is part of your membership and there is nothing to top up.
Does deleting a session give me the allowance back? No. Deleting removes the conversation from your list; it does not un-spend what answering it used.
Does a new session cost anything on its own? No. Starting a session is free - only answers count.
I have barely used it and the meter has moved a long way. Check whether those questions had the coach reading photographs, or produced very long answers. Both are heavier than they look. If neither fits, contact support.